Frequently Asked Questions

Product Information

Our products are made in Orange, CT, USA.

Eastern Tech Company is the OEM for FIREBIRD Ink and CheaterTee. Our chemists, engineers, and production team members have innovated inks, pretreatment, and other products for the Direct-To-Garment (DTG) printing industry since 2008.

Although we do not offer coupons or promotions, you can buy more to save more.

For example, 5Gallon size of pretreatment is $218.00, or $43.60 per Gallon, a 13% savings compared to the 1Gallon size at $50.00 per Gallon.

For large print shops, consider purchasing 2 drums at a time with free shipping for over 20% savings. For bulk ordering, please contact us directly.

Gen3 is an updated line of pretreats improving on previous FIREBIRD formulas. We now offer a Gen3 version of our GTX Optimized, Epson Optimized, and Universal formulas. Unlike other brands, we are constantly testing shirts and tweaking chemistry. Our goal is to always guarantee that our customers get the best prints possible.

Yes! We offer Concentrated GTX Optimized FBX-100 Gen3 DTG Pretreatment to international customers only.

Inquire through our contact form here.

We are always looking for distributors! Fill out our contact form to inquire about distribution.

Yes. Eastern Tech Company is one of the largest pretreatment and ink manufacturers for DTG printing.

We suggest heat pressing at 330F with medium pressure for 35 seconds. These recommendations will change based on the shirt's cotton content and color. Visit our T-Shirt Matrix to look up your specific shirt and the recommended grams sprayed. 

Order Information

Yes! Our fulfillment team has shipped our products to over 35 countries. View your shipping options at checkout. Contact us with specific shipping questions or visit our distributors page to find a supplier close to you. 

Also, to save on shipping costs, we offer concentrated pretreatment options. Follow instructions on the product label to dilute the concentrated pretreatment with distilled water when received. Contact us directly about concentrated pretreatment as it is not listed on our website. 

When you place an order Monday-Friday* before 3:30pm EST, your order will be shipped the same day**. You can view your shipping options and opt in for shipment notifications at checkout.

FIREBIRDInk.com orders are confirmed with an automatic email that contains a tracking number. If you did not receive an email, please check your spam folder or search for missing ink@firebirdink.com emails.

In the event of damaged packages in transit, contact us immediately. We will help you start a claim with UPS and ship another package to replace your original order. We require photos of the damage to help with the claim.


*Excludes holidays.

**Adhesion Promoter and UV-LED Cleaning Solution will be shipped next business day.

Customers not satisfied with any FIREBIRD Ink product may be eligible for reimbursement of the original product cost within 10 days of the date of receiving. Contact FIREBIRD Ink at (203)-306-2988 or submit a ticket via our support form.

Reimbursement is valid for the full purchase price, not including any shipping costs and issued within 30 days of the accepted request.

*Valid in the USA only and for purchases made through www.firebirdink.com. Money-back guarantee does not apply to pretreatment sizes greater than 1Gallon or ink sizes greater than 1Liter.