FAQ

Made in Orange, CT USA.

Eastern Tech Company is the OEM for FIREBIRD InkTM and CheaterTeeTM. Our chemists, engineers, and production team members have innovated inks, pretreatment, and other products for the Direct-To-Garment (DTG) printing industry since 2008.

Yes! Our fulfillment team has shipped our products to over 35 countries. View your shipping options at checkout. Email us at ink@firebirdink.com with specific shipping questions or visit our Distributor page to find a supplier close to you.

Also, to save on shipping costs, we offer concentrated pretreatment options. Follow instructions on the product label to dilute the concentrated pretreatment with distilled water when received. Contact us directly about concentrated pretreatment as it is not listed on our website.

Although we do not offer coupons or promotions, you can buy more to save more.

For example, 5Gallon size of pretreatment is $218.00, or $43.60 per Gallon, a 13% savings compared to the 1Gallon size at $50.00 per Gallon.

For large print shops, consider purchasing 2 drums at a time with free shipping for over 20% savings. For really large customers, contact us directly: ink@firebirdink.com

FIREBIRDInk.com orders are confirmed with an automatic email that contains a tracking number. If you did not receive an email, please check your spam folder or search for missing ink@firebirdink.com emails.

In the event of damaged packages in transit, contact us immediately. We will help you start a claim with UPS and ship another package to replace your original order. We may require photos of the damage to help with the claim.

Customers not satisfied with any FIREBIRD Ink product may be eligible for reimbursement of the original product cost within 10 days of the date of receiving. Contact FIREBIRD Ink at (203)306-2988 or ink@firebirdink.com.

Reimbursement is valid for the full purchase price, not including any shipping costs and issued within 30 days of the accepted request.

*Valid in the USA only and for purchases made through www.firebirdink.com. Money-back guarantee does not apply to pretreatment sizes greater than 1Gallon or ink sizes greater than 1 Liter.

Yes and yes. Eastern Tech Company is one of the largest pretreatment and ink manufacturers for DTG printing.

Yes! We offer Concentrated GTX Optimized FBX-100 Gen3 DTG Pretreatment to international customers only.

Inquire through our contact form here.