In the event of damage, notify a member of the FIREBIRD INK team within seven (7) days of receipt.
In the event of non-fulfillment, notify a service member of the FIREBIRD ink team regarding any missing items according to the purchase order.

Contact information for FIREBIRD INK: (203) 306-2988 or e-mail at

It is our goal to provide the best possible service possible.

Customers not satisfied with FIREBIRD Ink products may be eligible for reimbursement of the product within 30 days of the date of purchase. Contact FIREBIRD Ink at 203-306-2988 or

Reimbursement is valid up-to the full purchase price, not including any shipping costs. Reimbursement may be issued within 30 days of accepted request and may be issued via check or credit card refund.

Valid within the USA only.
Valid only for purchases made within website.